Over The Top Kebab Brassall – Ipswich

To drive both immediate and long-term growth, I implemented a customized multi-channel marketing strategy that dramatically improved their online visibility, in-store sales, and customer retention. We launched a targeted Uber Eats review campaign using in-bag QR inserts and professional review responses, resulting in a 50% increase in reviews and a 30% surge in delivery orders. In-store, I designed eye-catching promotional materials and loyalty cards that boosted average customer spend by 15-20% and increased foot traffic. Additionally, by introducing phone number collection and SMS campaigns with over 90% open rates, we successfully re-engaged customers and drove a 40% increase in repeat orders. Supplementary initiatives like menu optimization, customer feedback loops, and seasonal promotions further strengthened the brand and consistently generated higher sales.